Farrah lead the team working with Newcastle City Council over six years and has delivered a range of different products. Newcastle has emerged as a corporate client and we continue to be awarded new contracts with them. This included the following projects:

Management of Change Consultancy - for fifty senior managers following an initiative from the Chief Executive to modernise the internal functions of the Council. We facilitated a change programme for the merging of Housing and Community services which aimed to clarify the issues of the change process, tackle concerns and promote understanding of the diverse nature of Housing and Community Services. This process resulted in Action Learning sets that have influenced key Directorate objectives. The outcomes of this intervention were taken into account in the subsequent redesign of the Directorate.

Equality Issues for Strategic Managers Equality - provision of a training programme for 120 senior managers aimed at enabling the directorate to incorporate equality into their operational functions as well as service delivery objectives, including consideration of the implications of best value for practice and procedure. This has led to a revision in recruitment and selection procedures, introduction of harassment contacts scheme discussions relating to friendly family policies, setting up of Equalities Working Group, establishing training for members of the Council’s Disability Discrimination Briefings and countless other actions. A culture shift appears to have taken place largely in the need to establish a stakeholder approach. Due to its success, the programme is now being cascaded throughout the Directorate and in other Directorates within Newcastle City Council. Training was then delivered to three thousand staff across different directorates from Strategic Support Services Community and Housing and City Works. We have just recently delivered a course for Neighbourhood Services Managers

Management and Development for Black Workers - This involved consultation with the Black Worker’s Group at Newcastle City Council on specific issues and areas for development, This has led to ongoing work with the group itself as well as advising the Council on implementation of the McPherson Recommendations pertaining to the development needs of black staff. Farrah was the keynote speaker for Conference Racial Equality in the City and was also involved in launching the Corporate Black Workers Group.

We also delivered training in conjunction with the member services’ officer to members of Newcastle city Council across all political persuasions.

The Top Team were assessed utilising 360 degree questionaaire and a full learning needs analysis carried out. A higly impactful training event was delivered which led to the development of individualised coaching plans. Executive Coaching took place over a six month period and resulted in Leadership drive to achieve level five of the Equality Standard as well as impact in relation to the integration of diversity into Directorate business plans.