GDP Case Study : Surrey County Council
GDP Services and products:
• E&D general training – all staff and Members
• Face-to-face and Non face-to-face awareness training - for staff whose work brings them into contact with members of the public i.e. reception staff, trading standards, waste management staff, contact centre staff, shared service centre staff etc.
• E&D training for shift and casual workers - e.g. commercial services/home carers
• Service specific training - for services like Finance, Procurement and Contract Management, HR and Organizational Development, Legal, where E&D was specific to these roles
Surrey County Council commissioned GDP for three years to train 9,000 employees across the council to help fulfill their Equality and Diversity ambitions and to meet their legal requirements. GDP were asked to develop and deliver a programme of Equality and Diversity Training for all staff and Members. The objective was to ensure Surrey employees had an understanding of their responsibilities as individuals and as an organisation through Equality & Diversity Training for all staff and Members of the Council. The Council commissioned a review by the Audit Commission to support its drive to improve equality and diversity (E&D) performance. One of the major concerns raised by the Audit Commission was about E&D training, as training was identified as critical to future development. Key recommendations were for Surrey County Council to have a strategic approach to E&D training and to put in place a comprehensive E&D training programme. Training sessions were designed and held for each of the following areas:
The outcomes were that the GDP team of twenty trainers supported by the administration team helped Surrey to deliver the countywide programme through their training and consultancy and excellent organisational skills;
• To recognise and address issues of multiple discrimination
• Align with their ‘one council’ approach to managing equality and diversity
• Ensured Surrey incorporated all six strands of equality in their mechanisms for ensuring continuous improvement on equality and diversity.
All delivery was extremely well received and the project was completed to both high client satisfaction and our own standards of “delivering excellence through diversity and inclusion.